Return & Refund Policy | WholesaleKJ

At WholesaleKJ, we are dedicated to delivering finely crafted jewelry that reflects elegance, quality, and trust. Every piece is carefully selected to meet our standards, ensuring you receive exactly what you expect. However, if something doesn’t feel right, we’re here to assist you with a smooth and transparent process.

Exchange Policy

We understand that sometimes sizing or fit may not be perfect. Therefore:

  • Exchanges are accepted only for sizing concerns or minor adjustments.
  • The item must be unused, unworn, and returned in its original packaging with all tags intact.
  • Any product showing signs of wear, damage, or alteration will not qualify for exchange.

Once your request is approved, our team will guide you through the next steps.

Refund Policy

Your satisfaction matters to us. If your order arrives with any issue:

  • Refunds are only applicable in case of damaged, defective, or incorrect items.
  • Clear photo or video evidence is required for verification.
  • After our team reviews and approves your request, the refund will be processed.

Approved refunds will be issued to your original payment method within 7–10 working days.

Order Cancellation

We process orders quickly to ensure fast delivery. However:

  • Orders can be cancelled within 24 hours of placement.
  • After this window, cancellation requests may not be accepted.
  • Any applicable payment processing charges will be deducted before issuing a refund.

Request Time Limit

To maintain fairness and efficiency:

  • All requests for exchange, refund, or cancellation must be submitted within 24 hours of delivery.
  • Once approved, customers are required to dispatch the product back without delay.

Shipping Terms

  • Return and exchange shipping costs are the responsibility of the customer.
  • Items must be sent via a secure and trackable courier service.
  • WholesaleKJ is not responsible for items lost or damaged during return shipping.

How to Request

To initiate any request, simply contact our support team:

  • Reach out via WhatsApp or Email
  • Provide your order details along with required proof (if applicable)

Our team will respond promptly and guide you step-by-step to resolve your concern.

Final Note

At WholesaleKJ, we strive to make every purchase a delightful experience. Your trust is important to us, and we are always here to ensure your satisfaction with every piece you choose.