In sha’Allah you won’t need to return, refund, or exchange.

yet if you encounter any sizing issues, defects, or other concerns, please follow the procedures below

At WholesaleKJ, customer satisfaction is our priority. Every jewellery piece is carefully inspected before dispatch to ensure it meets our quality standards and reaches you in excellent condition.

As most of our products are made-to-order or pre-order, we encourage customers to review product details carefully before placing an order. However, if you experience an issue with your purchase, please review our policy below.

Exchange Policy

If the product you receive has a manufacturing defect or arrives in a condition different from what was ordered, you may request an exchange.

To qualify for an exchange:

  • The product must be unused, unworn, and in its original condition.
  • All original packaging, tags, and accessories (if provided) must be returned with the product.
  • Exchange requests must be submitted within 24 hours of receiving your order.
  • Once the request is approved, the product must be returned to our designated address before a replacement can be processed.
  • Replacement orders will be dispatched after the returned item has been inspected and approved by our quality team.

Refund Policy

We strive to ensure every order meets our quality standards. If your order arrives damaged, defective, or significantly different from the product you purchased, you may be eligible for a refund.

To request a refund:

  • Contact our customer support team within 24 hours of receiving your order.
  • Share clear photos or videos showing the issue with the product.
  • Our quality assurance team will review and verify your claim.
  • If your request is approved, your refund will be processed using the original payment method.
  • Refund processing typically takes 7–10 business days, depending on your bank or payment provider.

Please note that shipping charges and payment processing fees (if applicable) may not be refundable.

Order Cancellation Policy

Customers may request to cancel their order within 2 hours of placing it.

Please note:

  • Since most WholesaleKJ products are manufactured on a pre-order basis, production begins shortly after order confirmation.
  • Once an order has entered production or has been dispatched, it cannot be cancelled.
  • Any applicable payment gateway or transaction charges may be deducted before processing an approved refund.

Return Request Timeframe

To ensure timely resolution, all refund, exchange, or return requests must be submitted within 24 hours of receiving your order.

After approval:

  • Customers must return the product promptly to the address provided by our support team.
  • Delayed returns without prior approval may result in the request being declined.

Damaged, Defective & Incorrect Orders

If you receive a product that is:

  • Damaged during delivery
  • Defective due to a manufacturing issue
  • Incorrect compared to the item ordered

Please notify WholesaleKJ within 24 hours of delivery.

Our support team will investigate your claim and provide the most suitable resolution, which may include:

  • Product Replacement
  • Product Exchange
  • Refund Approval (where applicable)

Supporting photos or videos are required to help us process your request quickly.

Non-Returnable Items

For hygiene, customization, and manufacturing reasons, the following items cannot be returned or exchanged:

  • Used or worn jewellery
  • Products returned without original packaging
  • Customized or personalized jewellery
  • Products damaged due to misuse, mishandling, or improper storage after delivery
  • Clearance, promotional, or sale items (unless received damaged or incorrect)
  • Orders where the issue is related to a change of mind or personal preference

Pre-Order Items

Most WholesaleKJ products are manufactured on a pre-order basis.

  • Production generally takes 2–7 weeks, depending on the design and order quantity.
  • Once production has started, pre-order items cannot be cancelled or refunded unless there is a verified manufacturing defect or an error on our part.
  • Customers are encouraged to confirm estimated production timelines with our team via WhatsApp before placing an order.

Quality Assurance

Every jewellery piece undergoes a thorough quality inspection before dispatch. Our products are crafted in our own manufacturing unit using premium-quality metals with 100% gold plating. We avoid the use of harmful chemicals and prioritize skin-friendly materials to provide jewellery that is both beautiful and comfortable to wear.

Contact Us

If you have any questions regarding your order, refund, exchange, or return request, our customer support team is here to help.

You can contact WholesaleKJ through:

  • WhatsApp Support
  • Email Support
  • Facebook Inbox
  • Instagram Direct Messages

We are committed to providing prompt assistance and ensuring every concern is resolved professionally and fairly.